Back Orders

If your item is not in stock, we will contact you either by email or with a note attached to your order telling you of the problem with the item and if we think we will have it back in soon or whether it would be better for you to choose a replacement or for us to process a refund.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on Add To Cart and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit/debit card payment via our SECURE and ENCRYPTED shopping cart system. (Only the very last page of the store cart has the viewable security certificate)



Pre-orders

Payments for all pre-orders are taken at the time that the pre-order is placed. This is to prevent any issues with payment not clearing at the time that orders are shipping. You are able to cancel pre-orders at any time prior to shipping by contacting us directly at sales@lusitanianmusic.com

Guarantee

All prices, offers and descriptions are subject to change, availability and our conditions of sale, copies of which are available from Lusitanian Music. All errors and omissions excluded.

Shipping And Handling

All orders are shipped and priced by weight and size. Our shipping estimator on the cart page can be used to select your shipping method and includes special options for recorded deliveries. When combining 2xLP itens, sometimes shipping estimator might lead to over priced shipping rates, please feel free to contact sales@lusitanianmusic.com, we will glad reply to you the correct shipping rate.

Delivery Schedule

We process orders most days of the working week (Monday - Friday) you will be sent an email confirmation once your order has been processed. We then aim to ship your order within 24 hours of this confirmation. If you have ordered a limited edition product and it has not arrived within 10-14 days or you have not received your order within 28 working days, please email sales@lusitanianmusic.com quoting your order number and we will look into the matter urgently


Returns Policy

In all cases that there is an issue with your order it is advised that you email sales@lusitanianmusic.com before proceeding

Your order must be returned at buyers charge either by securely placing it back in the packaging it was sent in with your address crossed out and the returns label or written address highlighted.
Please include a short note detailing the problem and your order number, we will then either send a replacement item or refund you depending on the solution reached by either email or phone.


RETURN TO SENDER:
Lusitanian Music Lda
R. Sto Antonio Lote 278-C
Alto Moinhos Funcheira
2650 166 AMADORA
PORTUGAL

Privacy Policy

Lusitanian Music Lda do not disclose buyers information to third parties.

Legal Notice

Since January 1st 2013 every transaction requires an invoice under the legal act: Decreto-Lei n.º 197/2012, de 24 de Agosto 2012, Código do IVA. We ask every European Union costumer to provide legal tax identification number whenever is possible. We recommend every Portuguese costumer to supply NIF for your own interest. PRICES WILL NOT CHANGE.